returns

Free Shipping on orders over $50*

Free Shipping on orders over $50*

Our Pre-Black Friday Sale - Plan Ahead & Get Your Gear

RETURNS AND EXCHANGE POLICY

We want you to be 100% happy with your shopping experience and we will provide an exchange or refund on any item (unless otherwise stated below), whichever you prefer. Please return your item unused and in original condition, as you received it, within 15-days from the date of purchase

Please insert your proof of purchase into the package and return to us. If you wish to exchange an item for any reason, the quickest and simplest way to do this is to place a new order for the items that you want and to return the other items for a refund. Please note that it is your responsibility to pay for the return postage costs, no postage costs are refundable. We cannot assume responsibility for returned items that are lost in the post

  • All goods will be inspected upon return

  • Goods can be tried on for sizing but not worn for activity – Please do not wear items next to the skin when trying on for hygiene reasons, shorts MUST be tried on with clean underwear.

  • Goods must be returned with all original packaging intact and tags attached. Goods returned with incomplete or damaged packaging or missing, or unattached tags may be refused or subject to a restocking fee.

  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

  • Goods returned as unused/unworn, that have clearly been worn or washed will be refused.

  • We cannot accept out-of-date or opened nutrition.

  • Do not apply the returns label to the original packaging. Please use a box or parcel bag to package the item rather than applying the label to the item’s packaging

  • We reserve the right to refuse this service on a case by case basis

  • Please retain your proof of postage

  • If you pay for a delivery service, we will not refund the delivery cost unless the item is faulty or the incorrect item has been sent to you.

  • In the case of partial returns, Bicycle Bazar reserves the right to void any discounts and the customer will be liable to pay the full listed price advertised online.

  • Items can only be exchanged for replacements of the same value, determined by our online pricing at the time of exchange. If exchanging for a different size or colour advertised at a higher price, the difference will need to be paid before the exchange can be completed.

  • A charge will apply to return these items to us, Bikes or bike boxes: Rs 3,000/- Trainers, wheels and work stands: Rs 1,500/-. This fee will be waived if your item is faulty or in the unlikely case that you’ve received the wrong product.

 

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