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If you have questions about how we use your data or what we do to protect your privacy, please don’t hesitate to email us at email@example.com
For all of our services & brands, the data controller is Bicycle Bazar Inc.
How we use your information
Sharing your information
Links to third-party websites
Retaining your information
HOW WE USE YOUR INFORMATION
When you shop with us, you’ll need to provide consent for us to process your information so that we can fulfil your order. This consent is our legal basis for processing.
Once you have placed an order with us, we’ll keep hold of the following information:
You also have the option of providing the following further information:
When you use our website / app, we will also collect the following information:
We will also use most of the above data for our own internal analysis to help us better understand our customer base, and how our customers use our website / app. We do this to provide you with a better shopping experience.
SHARING YOUR INFORMATION
We will never sell, distribute or lease your data to any third party. In order to fulfil orders and provide you and other customers with a highly personal level of service, we do share your data with the following data controllers:
Our delivery companies – FedEx, Bluedart, Delhivery, etc.
Razorpay, our payment service provider
Facebook, Instagram and Google Display Network for targeted advertising
Razorpay, who we use to offer our customers finance payment plans
Brands we stock who offer warranty on their products (in the event that you need to claim on the warranty)
Marketing and advertising agencies who we work with to run our business
To help us further understand our Website’s visitors
If you choose not to opt-out of receiving marketing emails from us, we’ll send you a few emails each week keeping you up-to-date with news of our latest products, offers and in-store events.
In order to receive emails from us, you only need to provide us with your email address. To help you get the most out of our emails, you have the option of telling us a bit more about yourself. By letting us know details like your age, gender and interests, we are able to send you more relevant email content. You are not obliged to do this, and you can update your preferences within your customer account at any time.
If you’ve bought from us, we may use this information to send you emails about similar products that may be of interest to you. Some emails that we send will be based on actions that you take on our website / app, for example buying or viewing a specific product. We do this to enhance your shopping experience, and to help you find products which we think may be useful to you. Rest assured, opting-out will never prevent you from receiving a service from us.
You can opt-out of receiving marketing emails from us at any time by:
Clicking the ‘Unsubscribe’ link at the bottom of any of our marketing emails
Updating your email preferences within your customer account
Contacting our customer care team
If you opt-out of receiving marketing emails, you will still receive important order and delivery information by email.
Like many other online retailers, we use a range of digital advertising networks and technologies to display targeted adverts to our customers on other websites. The adverts you see will be based on information that we hold about you, for example:
Your purchase history
Products you have viewed
Your interests, as set by you
We use various industry standard targeting tools to ensure our advertising is relevant, these can include:
Browsing behaviour collected by tracking pixels on our digital platforms
An encrypted identifier that can help match adverts to you on advertising platforms. These identifiers are often referred to as a Hashed ID and allow us to advertise to people who have identified themselves to us in the past, for example when an email address has been shared with us
A cookie is a small text file which asks permission to be downloaded onto your computer or smartphone when you visit a website. It allows the website to recognise your device each time you access the website and will store some information about your preferences or past actions.
Keeping your chosen products in your basket
Remembering products that you’ve saved to your wish list
Sending you email/ WhatsApp reminders about products you’ve viewed or left behind (only if you’ve opted-in to receive email marketing from us)
Analysing web page traffic to make sure that you and other customers can find what you’re looking for easily
LINKS TO THIRD PARTY WEBSITES
RETAINING YOUR INFORMATION
We will keep your personal information for as long as you have a customer account with us. This helps us to provide you with fast, efficient service, from checkout to delivery, each and every time you shop with us.
We encourage you to keep your information up-to-date, and you can do this easily at any time within your customer account, or by contacting us.
When it comes to your personal information, you have the following rights:
The right to be informed about how we use your information
The right to access any information we hold about you
The right to correct any inaccurate information that we hold about you
The right to request that we delete information that we hold about you
The right to access your information in such a way so that it can easily be transferred from environment to another in a safe and secure way
The right to object to, and opt-out of our email marketing at any time
We will always ensure that our services are made available to you in a way that makes it easy for you to exercise any of these rights, at any time. If you have any questions or wish to exercise your rights, please contact us.
If you have any questions about any changes we make, you are entitled to invoke any of your rights as set out above. We also encourage you to contact us.
HOW TO CONTACT US
We welcome all feedback, good or bad. If you:
Have any questions about how we collect and use your information
Would like a copy of the information we hold about you
Would like to update or remove any of the information we hold for you
Would like to exercise any of your rights explained above
You can either email us at firstname.lastname@example.org, or write to us at:
Bicycle Bazar Inc.
B-55A, Sahakar Marg